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Customer Pledge
We pledge to produce a unique gift basket, one that will bring pleasure and enjoyment to both the recipient and the gift giver, with a continuous commitment to customer service and buyer satisfaction.
Substitutions
We reserve the right to substitute items of equal or greater value when necessary with our promise to never compromise our high standards for quality. Substitutions for chocolate items are made May through October. Prices are subject to change without notice.
Cancellation Policy
Cancellation of orders must be made within 24 hours from the time of order and prior to shipment. If the order has already been shipped or delivered, we can not cancel your order. All cancellations are subject to a 20% re-stocking fee. All custom orders, shipping and delivery charges are non-refundable.
Returns or Exchanges
Long Island Gift Baskets hopes each of its customers are satisfied with their gift purchase. Due to the sensitive nature of food, no refunds or exchanges on any gift basket will be issued unless damage is due to shipping or delivery. Damages must be reported by the recipient within 24 hours of arrival. Please report any product damages to the respective carrier prior to calling Long Island Gift Baskets. After reporting damages to the carrier, recipients must call Long Island Gift Baskets for authorization prior to making a return (before any refunds or exchanges are granted). Items are to be returned to Long Island Gift Baskets in original packaging and the box it was shipped in.
Standard Shipping Policy
Single basket orders received by 11am EST Monday through Friday are
guaranteed to ship the same day. Single basket orders received after
11am EST will be shipped the next business day. We reserve the right
to alter the cut-off time for same day shipping during holiday peaks.
UPS Ground delivery service Ground (4 - 7 days) will be used unless
otherwise specified.
UPS Ground service does not guarantee delivery times to residential
destinations. For faster delivery with guaranteed delivery times,
use 2-Day Air or Overnight
Air Express. Saturdays and Sundays are not counted when calculating
the number of days a parcel will spend in transit. All shipping costs
shown are for destinations in the continental United States only.
Standard Shipping Rates
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Gift Basket Price
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Standard Shipping Rate
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| $00.00 - $44.99 |
$10.95 |
| $45.00 - $59.99 |
$11.95 |
| $60.00 - $79.99 |
$12.95 |
| $80.00 - $99.99 |
$13.95 |
| $100.00 - $149.99 |
$14.95 |
| $150.00 - $199.99 |
$20.95 |
| $200.00 - $249.99 |
$24.95 |
| $250.00 - $299.00 |
$26.95 |
APO and FPO Shipping Info
All Military Care Packages are available for shipping to APO, FPO and limited International addresses (We do not ship to South America, Africa or Russia). APO ships via standard priority USPS $18.95. FPO ships via standard priority USPS $24.95.
Contact Us
If you require additional assistance of any kind, please contact us at contact@longislandgiftbaskets.com or call 800-713-4022.
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